Terms Of Service

Effective date: March 11, 2026

These Terms of Service (“Terms”) govern access to and use of the TIBS platform (“Service”), including all related web applications, mobile interfaces, APIs, and features. TIBS is a community-driven commuter safety platform that allows users to check vehicle information, report incidents, rate public transport experiences, and receive alerts about road safety conditions.

Terms acceptance required

Before using tibs for the first time, review these Terms of Service and accept them to continue.

Once accepted, you will not be asked again on this device unless the terms version changes.

About the Service

TIBS provides tools that allow users to:

Some data displayed in the Service may be generated through community submissions.

  • Check vehicle information using license plates or QR codes
  • Rate driver behavior and transport experiences
  • Report incidents such as reckless driving or safety concerns
  • View community alerts and road safety information

Acceptance of Terms

By accessing or using the Service, you agree to be legally bound by these Terms and our Privacy Policy. If you do not agree with these Terms, you must not use the Service.

Eligibility

You must be at least eighteen (18) years old to use the Service. By using TIBS, you represent that you have the legal capacity to enter into these Terms.

Accounts

Certain features may require a user account. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted through your account.

TIBS is not responsible for losses resulting from unauthorized use of your account due to failure to safeguard your credentials.

Community Reporting and User Content

The Service allows users to submit reports, ratings, and other content (“User Content”) relating to vehicles, drivers, and road incidents.

By submitting User Content you agree that:

User Content may be publicly visible within the platform.

TIBS reserves the right to moderate, remove, or restrict content that violates these Terms.

  • Your reports are based on genuine experiences or observations
  • You will not knowingly submit false, misleading, defamatory, or abusive information
  • You will not use the platform to harass, threaten, or target individuals

Crowdsourced Data Disclaimer

The Service relies in part on crowdsourced data submitted by users.

TIBS does not guarantee that reports, ratings, vehicle information, or alerts are accurate, complete, or verified. Information displayed on the platform should be considered informational and not authoritative.

Users are responsible for exercising independent judgment when relying on information provided through the Service.

Vehicle Information

Vehicle details shown in the Service may originate from:

Such information may not always be current or complete. TIBS does not represent or warrant the accuracy of vehicle identification or ownership data.

  • Public datasets
  • Government transport information
  • User submissions
  • Aggregated community reports

Prohibited Conduct

You agree not to:

Violation of these rules may result in account suspension or termination.

  • Submit false or malicious reports
  • Manipulate rating systems or voting mechanisms
  • Attempt to access restricted areas of the Service
  • Upload malicious software or scripts
  • Use automated tools to scrape or harvest data
  • Use the platform to defame or target drivers, operators, or transport companies

Platform Moderation

TIBS may review and moderate user submissions to maintain platform integrity.

The platform may remove reports that appear:

Moderation decisions may be automated or manual.

  • fraudulent
  • abusive
  • defamatory
  • spam or manipulation attempts

Transport Operator Dispute Procedure

Drivers, transport operators, or transport organizations who believe information on the platform is inaccurate may submit a dispute request.

Disputes may request:

TIBS may review disputes and determine appropriate action but is not obligated to remove content unless required by law or platform policy.

  • correction of inaccurate information
  • removal of abusive or defamatory reports

Intellectual Property

All intellectual property rights in the Service, including software, algorithms, design, branding, and documentation, remain the exclusive property of TIBS.

No rights are granted except those expressly provided under these Terms.

Service Availability

The Service is provided on an “as available” basis.

TIBS does not guarantee that the platform will always be available, uninterrupted, or error-free. Maintenance, updates, or infrastructure disruptions may affect access.

Disclaimer of Warranties

The Service is provided “as is” and “as available” without warranties of any kind, express or implied.

TIBS disclaims all warranties including merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

To the maximum extent permitted by law, TIBS shall not be liable for:

Total liability of TIBS arising from the Service shall not exceed the amount paid by the user for access to the Service during the preceding twelve (12) months.

  • user-generated content
  • inaccurate reports or ratings
  • decisions made based on information from the Service
  • indirect, incidental, special, or consequential damages

Indemnification

You agree to indemnify and hold TIBS harmless from claims, damages, losses, or legal costs arising from:

  • your misuse of the Service
  • your violation of these Terms
  • your submission of unlawful or defamatory content

Suspension and Termination

TIBS may suspend or terminate access to the Service if users:

  • violate these Terms
  • attempt to manipulate platform systems
  • submit fraudulent or abusive reports
  • engage in unlawful activities

Governing Law

These Terms shall be governed by the laws of Kenya.

Where mandatory legal provisions apply in other jurisdictions, such provisions may also apply.

Force Majeure

TIBS shall not be liable for delays or failures resulting from events beyond reasonable control, including infrastructure outages, cyberattacks, natural disasters, or government restrictions.

Changes to Terms

TIBS may update these Terms periodically. Continued use of the Service after updates constitutes acceptance of the revised Terms.

Contact

For legal inquiries or disputes regarding the Service:

[email protected]

Agreement

By using the Service, you acknowledge that you have read, understood, and agree to these Terms.