Company
Where to get help when something is unclear
Support is the right destination when a rider needs help understanding product behavior, coverage restrictions, or how to recover from a failed report or scan.
Right now, support content is focused on common product questions: where tibs works, what to do when a flow is read-only, and how to verify a vehicle correctly.
If a rider cannot complete an action, support should first clarify whether the issue is about connectivity, coverage, or missing vehicle/location context.
Key points
- Start with coverage, connectivity, and context checks.
- Support is about product guidance, not incident adjudication.
- Most blocked flows are caused by coverage or missing context.
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