Purpose
This Reporting Policy governs how users may submit incident and service reports through the TIBS platform.
The purpose of the reporting system is to improve commuter awareness, support transport safety transparency, and provide useful information about public transport conditions along supported corridors.
Reports submitted to TIBS contribute to vehicle profiles, corridor-level alerts, and rider awareness tools. To maintain reliability and fairness, submissions must follow the standards defined in this policy.
Acceptable Reports
TIBS accepts reports that describe events, behaviors, or service conditions occurring within the context of a public transport trip or transport environment.
Reports must describe a transport-related situation that may reasonably affect:
Reports should focus on observable events or conditions that occurred during or around a transport journey.
- Passenger safety
- Ride quality
- Service reliability
- Transport awareness for other riders
Required Context Information
To make reports actionable and useful to the community, TIBS may request supporting information during the submission process.
This may include:
This information allows the platform to associate reports with vehicles, routes, or locations and helps generate vehicle profiles, map activity, and corridor alerts.
Users should provide accurate information to the best of their knowledge.
- Vehicle plate number
- Public vehicle code or identifier
- Approximate location or corridor
- Time of the event
- Incident category
Prohibited Use of the Reporting System
The TIBS reporting feature must not be used for purposes outside the scope of transport safety and service awareness.
The following submissions are not permitted:
TIBS may remove or restrict reports that violate these guidelines or misuse the reporting system.
- Personal disputes unrelated to a transport trip
- Harassment, insults, or abusive language
- False or intentionally misleading reports
- Defamation or personal accusations without transport context
- Content unrelated to public transport activity
- Attempts to reveal personal identity information about passengers or drivers
Good Faith Reporting
Users are expected to submit reports in good faith and based on genuine observations or experiences during a transport journey.
Reports should describe events objectively rather than speculate about motives or make personal accusations.
The platform is designed to highlight patterns and conditions affecting riders and is not intended to determine legal responsibility.
Privacy and Personal Information
TIBS is designed to minimize the collection of personal data.
Users are not required to provide their identity when submitting a report, and the platform does not request the names or personal details of passengers, drivers, or other individuals involved.
Reports should avoid including personally identifiable information unless it is strictly necessary to describe the transport-related event.
Moderation and Platform Integrity
To maintain a useful and trustworthy reporting environment, TIBS may review, moderate, limit, or remove reports that:
TIBS may also limit reporting privileges for accounts that repeatedly submit inappropriate or abusive reports.
- Violate this Reporting Policy
- Appear abusive, misleading, or unrelated to transport safety
- Contain sensitive personal information
- Attempt to misuse the platform
Platform Role
TIBS provides a reporting and information-sharing platform for transport safety awareness.
Reports reflect the experiences and observations of users and are not independently verified by the platform unless explicitly stated.
TIBS does not determine fault or legal responsibility in reported incidents and should not be used as a substitute for official reporting channels where required by law.
Examples of Acceptable Reports
The following examples illustrate the types of transport-related situations that may be reported on TIBS. These examples are intended to guide users and are not exhaustive.
Dangerous or Reckless Driving
Reports describing driving behavior that may place passengers, pedestrians, or other road users at risk.
Examples include:
- Excessive speeding
- Aggressive lane changes
- Running red lights
- Dangerous overtaking
- Unsafe braking
Unsafe Vehicle Condition
Reports concerning visible or experienced mechanical or safety issues with a vehicle.
Examples include:
- Damaged or malfunctioning doors
- Faulty brakes
- Broken headlights or brake lights
- Unsafe vehicle modifications
- Visible mechanical issues affecting safety
Overcrowding or Unsafe Passenger Conditions
Reports about situations where passenger safety may be affected by overcrowding or unsafe boarding practices.
Examples include:
- Carrying passengers beyond safe capacity
- Passengers hanging from doors
- Unsafe standing conditions inside the vehicle
- Unsafe boarding or disembarking practices
Driver or Crew Conduct Affecting Safety
Reports related to behavior by drivers, conductors, or crew members that may create unsafe conditions during a trip.
Examples include:
- Distracted driving
- Using a mobile phone while driving
- Aggressive or unsafe interaction with passengers
- Ignoring basic safety practices during operation
Transport Incidents or Near-Miss Events
Reports describing incidents that occur during a trip.
Examples include:
- Vehicle collisions
- Near collisions
- Sudden emergency stops
- Situations that may have posed a safety risk to passengers or road users
Service Disruptions Affecting Riders
Reports describing situations that significantly affect transport service availability or reliability.
Examples include:
- Vehicles abandoning routes mid-trip
- Refusing passengers without explanation
- Vehicle breakdowns during service
- Unexpected route diversions
Fare or Service Irregularities
Reports concerning unusual or inconsistent service conditions affecting passengers.
Examples include:
- Unauthorized fare changes
- Refusal to accept passengers at normal boarding points
- Unexpected or inconsistent service practices
Unsafe Conditions at Stops or Stages
Reports about safety issues observed at bus stops, stages, or pickup points.
Examples include:
- Dangerous boarding environments
- Blocked stops forcing passengers into traffic
- Unsafe passenger loading areas
Road or Corridor Safety Conditions
Reports describing conditions along transport corridors that may affect rider safety.
Examples include:
- Severe congestion creating hazardous driving behavior
- Road hazards near transport stops
- Conditions where traffic patterns create risks for passengers boarding or exiting vehicles
Policy Updates
TIBS may update this Reporting Policy from time to time to reflect platform improvements, regulatory considerations, or operational needs.
Continued use of the reporting system indicates acceptance of the current version of this policy.